>> Quality Guarantee
RETURN TERMS - WRONG OR DEFECTIVE MERCHANDISE
If DormRugs ships wrong or defective merchandise, it may be returned for a full refund, store
credit or exchange. Return shipment must be by UPS ground and insured. You will be credited for
your shipping cost. No COD's will be accepted.
RETURN TERMS - DISSATISFIED WITH RUG, RUG COLOR, QUALITY, ETC...
Please Note: We make every effort possible to
realistically represent the quality, size, color and texture of our products. However, we cannot
be responsible for variations in computers or graphics hardware and operating systems. Nor can
we afford to ship items for inspection and/or approval at no cost. If you are not satisfied
with your purchase, you can return the item to DormRugs for a full credit of purchase price
minus shipping costs and a 15% restock fee within 15 days.
Before returning a rug, please email us for a return authorization number (RA#). Make
sure to affix the RA# to the outside of the package. Rugs without a return authorization
number will be refused at the warehouse and mailed back to the sender.